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Industrial PC, inc. is Hiring a Technical Support Specialist Near Carmel, IN
Job Overview:
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers. Your primary focus will be on troubleshooting software issues, providing IT support, and ensuring customer satisfaction.
Responsibilities:
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot software and hardware issues to identify and resolve problems
- Assist customers with IT infrastructure setup and configuration
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document customer interactions and resolutions in ticketing systems such as Jira or Remedy
- Conduct computer networking tasks, including setting up firewalls and troubleshooting network connectivity
- Assist with the installation and configuration of software applications
- Provide exceptional customer service by effectively communicating technical information in a clear and concise manner
Skills:
- Strong knowledge of software troubleshooting techniques
- Proficiency in Mac OS and Windows operating systems
- Experience in providing IT support to end-users
- Familiarity with IT infrastructure components such as servers, routers, and switches
- Knowledge of ticketing systems such as Jira or Remedy
- Understanding of computer networking principles and protocols
- Familiarity with firewall configurations and security protocols
- Excellent problem-solving skills with the ability to think analytically
- Strong communication skills, both verbal and written
If you are a dedicated Technical Support Specialist with a passion for providing exceptional customer service and have the skills mentioned above, we would love to hear from you. Join our team today!
Job Type: Full-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Compensation package:
- Bonus opportunities
Experience level:
- 2 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Carmel, IN: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$73k-94k (estimate)
04/27/2024
04/29/2024
industrialpc.com
INDIANAPOLIS, IN
<25
1996
TIM BARNETT
<$5M
Wholesale
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The job skills required for Technical Support Specialist include Technical Support, Customer Service, IT Support, Problem Solving, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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